Privacy Policy

Last Update: 03 April 2025

At MQAttach, safeguarding your privacy is our utmost priority. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights with respect to that information. Our policy applies to users of our website and services across all regions where we operate, including the United States (Delaware), Canada, South Africa, and other global jurisdictions. We comply with relevant data protection laws including CCPA/CPRA (California), PIPEDA (Canada), POPIA (South Africa), GDPR (EU), and the Australian Privacy Principles (APPs), even where we do not have a physical presence.

Note: MQAttach’s products and services are intended strictly for corporate and business use. By submitting information through forms on our website (e.g., Contact Us, Request a Demo), you confirm that the information provided is for business purposes only. Do not submit sensitive or personal data unrelated to business use.

1. Information We Collect

We may collect the following categories of information:

Name, company, business email address, phone number, and other contact details
Data submitted through forms (e.g., Contact Us, Request a Demo)
Login credentials and issue tracking details (for customers using our systems)
Event or webinar registration details and participation info
Usage data such as IP address, browser type, device details, pages visited, and user actions
Cookie and tracking data through Google Ads, Google Analytics, and other marketing tools
Social media interactions (e.g., LinkedIn, YouTube, X/Twitter)

2. How We Use Your Information

We use your data to:

Respond to demo requests and customer inquiries
Allow users to log and track system issues
Register and manage participation in events, webinars, or programs
Improve our website and user experience
Analyze site traffic and performance
Track and improve marketing campaigns through tools like Google Ads
Deliver personalized advertising (where legally permitted)
Communicate product or service updates (opt-in mailing list)

We keep this information for administrative purposes, safeguarding our rights, and maintaining our relationship with you. We do not sell, exchange, or trade your personal information with outside parties. However, with your prior consent, we may share your business contact details with contracted marketing partners who promote MQAttach products or services on our behalf.

3. Age Restrictions

Use of MQAttach’s website or services is not permitted for individuals under the age of 16, where prohibited by law. If you believe we have collected data from someone under 16, please contact us at support@mqattach.com for immediate removal.

4. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Identify users
Improve site functionality
Analyze behavior for marketing purposes

This includes:

Google Ads conversion tracking
Google Analytics
Third-party marketing tools

You may manage cookies through your browser or our cookie preference banner (where applicable). If you clear cookies, your preferences may need to be reset.

5. Your Rights by Region

United States (including California - CCPA/CPRA)

Right to access, correct, or delete data
California residents: right to opt out of personal data sharing

Canada (PIPEDA)

- Right to access, correct, and withdraw consent

South Africa (POPIA)

- Right to be informed, access, correct, object, and delete personal data

European Union (GDPR)

- Right to access, correct, delete, restrict processing
- Right to data portability and to lodge complaints
- Data processed lawfully, transparently, and for legitimate purposes

Australia (Privacy Act 1988)

Right to access, correct personal information
Right to file complaints for breaches
We adhere to the Australian Privacy Principles (APPs)

To exercise your rights, please contact support@mqattach.com.

6. Data Sharing and Storage

We may share data with trusted service providers (e.g., CRM platforms, Google) solely for business purposes such as analytics and marketing. All data is stored securely and retained only as long as necessary to fulfill the purpose for which it was collected, or to comply with legal obligations.

7. Legal Disclosures

We may disclose personal data when required by law or legal process, including court orders or regulatory authorities. In the case of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

8. Information Security & Accuracy

We apply technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. We are committed to maintaining the integrity and confidentiality of your data.

9. Data Retention

We retain data only for as long as needed to fulfill business purposes or comply with legal obligations. If no longer required, personal data may be kept for up to 12 months before being deleted. You may request deletion at any time by emailing us.

10. Social Media & Widgets

Our website includes features such as “Share This” buttons or embedded social widgets (e.g., LinkedIn, X/Twitter). These may:

Collect your IP address
Identify the page you’re visiting
Set cookies to function properly

These features are hosted either directly on our site or by third parties. Your interactions are subject to the respective platforms’ privacy policies.

11. Third-Party Links

Our site may contain links to external websites. MQAttach is not responsible for the content or privacy practices of those websites. Please review their policies before providing any data.

12. Changes to This Policy

This Privacy Policy is periodically reviewed and updated to reflect our data handling practices and legal changes. The most current version will always appear on this page, along with the “Last Updated” date.

13. Contact Us

If you have questions, need assistance, or wish to exercise your rights, please contact us:

Email: support@mqattach.com
Address: 4023 Kennett Pike Ave, Wilmington, Delaware, 19807, USA